Refund & Return Policy – DiziStore

Last Updated: October 16, 2026

1. Introduction

Welcome to DiziStore.

At DiziStore, we aim to provide a reliable and convenient experience for customers purchasing digital products, software, WordPress themes, plugins, downloadable resources, and other digital services.

This Refund & Return Policy explains the conditions under which customers may request a refund, replacement, cancellation, or assistance with a purchase made through our website.

Because most of our products are delivered digitally, traditional physical returns generally do not apply. However, we review eligible requests in accordance with this policy and applicable consumer protection laws.

2. Products Covered by This Policy

This policy applies to products and services offered through DiziStore, including:

• Downloadable software and digital applications.
• WordPress themes and plugins.
• Digital files and downloadable resources.
• Paid digital tools and services.
• Subscriptions and time-limited software licenses, where offered.

Free online tools are provided without a purchase fee. If a free tool does not work as expected, please contact us for assistance.

3. Refund Eligibility for Digital Products

Due to the nature of digital products, customers may not be eligible for a refund simply because a product has been downloaded, accessed, activated, or used.

However, refund requests may be considered in circumstances such as:

• Product not delivered: You completed payment, but the purchased product was not made available.
• Duplicate payment: You were charged more than once for the same order.
• Technical failure: A purchased product has a significant technical issue that prevents its advertised core functionality from working, and reasonable troubleshooting does not resolve the issue.
• Incorrect product received: The delivered product materially differs from the product ordered.
• Unauthorized transaction: A payment appears to have been made without authorization, subject to verification and the applicable payment-provider process.
• Other legally eligible circumstances: Applicable consumer protection laws or other mandatory legal requirements entitle you to a refund or another remedy.

Each request will be reviewed based on the circumstances, the product description, the evidence provided, and applicable law.

4. Situations Where Refunds May Not Be Available

Subject to applicable law, a refund may not be available in situations such as:

• You changed your mind after successfully receiving a digital product.
• You purchased the wrong product despite accurate product information.
• Your device or operating system does not meet the published system requirements.
• The product is incompatible with third-party software, themes, plugins, or hardware not listed as supported.
• You are unable to use the product because of incorrect installation or configuration that can reasonably be corrected with support.
• You have violated the product license or used the product contrary to its stated terms.
• You request a refund solely because a feature was expected but was not advertised or included.

These circumstances will not automatically override any refund or consumer rights that cannot legally be excluded.

5. Download and Activation Issues

If you cannot download, install, or activate a purchased product, please contact our support team before submitting a refund request.

Include the following information where applicable:

• Your order number.
• The name of the purchased product.
• The email address used for the order.
• A description of the problem.
• Relevant screenshots or error messages.

We will make reasonable efforts to help resolve verified download, installation, or activation problems.

If the problem cannot reasonably be resolved, we will assess whether a refund, replacement, license correction, or another appropriate remedy is available under this policy and applicable law.

6. Duplicate Payments and Payment Errors

If you believe you have been charged more than once for the same purchase, contact us with the relevant order numbers or transaction references.

After verifying the payment records, we will investigate the issue and arrange an appropriate correction or refund for a confirmed duplicate charge, as applicable.

Payment processing times may depend on your bank, payment gateway, or other payment provider.

7. Refund Request Period

Please submit refund requests as soon as reasonably possible after identifying a problem with your purchase.

For ordinary support and voluntary refund requests, we may specify a product-specific request period on the relevant product page or at checkout.

Any such period is subject to applicable law and will not remove mandatory consumer rights, statutory remedies, or other legally required refund periods.

8. How to Request a Refund

To request a refund, contact us through the Contact Us page on our website or use our official support email address.

Please provide:

1. Your full name.
2. Your order number.
3. The email address used to make the purchase.
4. The product name.
5. The reason for your refund request.
6. Supporting screenshots or payment information, where relevant.

Please do not send passwords, full payment card numbers, card security codes, or banking credentials.

We may request reasonable additional information to verify the order and investigate the issue.

9. Refund Review and Approval

Once we receive your request, we will review the available information and may contact you for clarification or troubleshooting.

We aim to communicate the outcome within a reasonable period. The time required may vary depending on the nature of the issue and any investigation required.

If a refund is approved, it will generally be issued through the original payment method where practical and supported by the payment provider.

If the original payment method cannot reasonably be used, we will discuss an appropriate alternative, subject to applicable law and payment-provider requirements.

10. Refund Processing Time

After a refund is approved and initiated, the time required for the funds to appear in your account depends on the payment gateway, bank, card issuer, or other payment service provider.

DiziStore cannot guarantee the exact date on which a bank or payment provider will complete its processing.

We will provide relevant confirmation or transaction information where available.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Before a digital product has been delivered or access has been provided, cancellation may be possible depending on the order status and applicable terms.

Once a digital product has been delivered, downloaded, activated, or accessed, cancellation and refund eligibility will be assessed under the applicable product terms, this policy, and applicable law.

Nothing in this section limits any cancellation right that is legally available to you.

12. Subscriptions and Recurring Payments

If DiziStore offers subscriptions or recurring billing, the relevant product page or checkout will specify the applicable billing period, renewal terms, and cancellation process.

You may request cancellation in accordance with the subscription terms.

Cancellation generally prevents future renewals where processed before the applicable renewal deadline. It does not automatically entitle you to a refund for an already completed billing period unless the applicable terms or law provide otherwise.

Any legally required refund or cancellation rights remain unaffected.

13. Replacement or Alternative Resolution

Depending on the circumstances, DiziStore may offer an appropriate alternative to a refund, such as:

• Correcting an activation or licensing issue.
• Providing a replacement download.
• Restoring access to a purchased product.
• Supplying the correct product where an incorrect item was delivered.
• Providing another suitable remedy agreed with the customer.

Any alternative resolution will be subject to applicable law and will not replace a mandatory refund where the customer is legally entitled to one.

14. Free Online Tools

Free online tools available on DiziStore do not generally involve a purchase payment and therefore do not qualify for a monetary refund.

If a free tool experiences an error, fails to process a file, or produces an unexpected result, please contact us with a description of the issue.

We will review the report and make reasonable efforts to address technical problems where possible.

15. Fraudulent or Unauthorized Transactions

If you suspect that a transaction was unauthorized, please contact us promptly and notify your payment provider or bank where appropriate.

We may investigate the transaction and request information reasonably necessary to verify the order.

Any dispute, reversal, or chargeback will be handled in accordance with the relevant payment provider’s procedures and applicable law.

16. Consumer Rights

This policy is intended to explain DiziStore’s ordinary refund and cancellation procedures. It does not exclude, restrict, or replace any mandatory consumer rights or remedies available under applicable law.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

17. Changes to This Policy

DiziStore may update this Refund & Return Policy from time to time to reflect changes in our products, services, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last Updated” date.

Any changes will apply as permitted by applicable law and will not unlawfully remove rights relating to earlier purchases.

18. Contact Us

If you have questions about this policy or wish to submit a refund, cancellation, or payment-related request, please contact us through our Contact Us page.

Website Name: DiziStore

Website URL: https://dizishop.in

Support Email: support@dizistore.in

Please include your order number whenever your enquiry relates to a purchase.

Thank you for choosing DiziStore.

DiziStore – Your Digital Destination for Smart Solutions.