Grievance Redressal Policy – DiziStore
Last Updated: October 16, 2026
1. Introduction
DiziStore is committed to providing a transparent and reliable experience for customers purchasing digital products and using free online tools through https://dizistore.in.
This Grievance Redressal Policy explains how customers and website users can raise complaints about our products, services, payments, downloads, accounts, or website functionality.
We aim to handle complaints fairly, professionally, and within the time limits applicable under law.
2. Types of Complaints
You may contact us regarding matters including:
- Payment failures, duplicate charges, or billing concerns.
- Digital product download, delivery, installation, or activation issues.
- Product descriptions, features, compatibility, or licensing concerns.
- Refund requests and subscription-related disputes.
- Technical errors affecting our website or free online tools.
- Privacy concerns or suspected misuse of personal information.
- Copyright or intellectual property complaints.
- Other concerns relating to our products or services.
3. How to Submit a Complaint
Please email us using the contact details below.
Grievance Email: support@dizistore.in
To help us investigate your complaint, please include:
- Your name and preferred contact details.
- Order number or transaction reference, if applicable.
- The product, service, or online tool involved.
- A clear description of the issue.
- Relevant screenshots, error messages, or supporting documents, if available.
Please do not send passwords, complete payment card details, or other unnecessary sensitive information.
4. Acknowledgement and Resolution
We will review complaints and make reasonable efforts to resolve them promptly.
Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the grievance officer must acknowledge receipt of a consumer complaint within 48 hours and redress it within one month from the date of receipt, subject to applicable law and any amendments in force.
We may request additional information where necessary to investigate a complaint fairly.
If a complaint cannot be resolved immediately, we will make reasonable efforts to communicate its status and any further information required.
5. Grievance Officer Details
The following details must be completed with the actual information of the appointed grievance officer before publication, where required by law.
- Legal Name of Business/Entity: DIZISHOP
- Grievance Officer Name: Mukesh Verma
- Designation: Grievance Officer
- Official Email: support@dizistore.in
- Business Address: 247 Chhotu Ram Chowk Babail Road, Panipat-132103 Haryana
- Customer Care Phone: +91 8816060879
Please ensure the details displayed here are accurate, monitored, and consistent with the applicable legal requirements. Do not publish placeholder text as if it were real contact information.
6. Investigation and Possible Outcomes
Depending on the circumstances, possible resolutions may include:
- Technical guidance or troubleshooting.
- Re-sending an eligible download link or activation instruction.
- Correcting an identified billing or account error.
- Processing an eligible refund under our Refund & Return Policy and applicable law.
- Correcting inaccurate product information.
- Taking appropriate action on a substantiated privacy or intellectual property complaint.
The outcome will depend on the facts, available evidence, applicable policies, and legal requirements.
7. Escalation
If your complaint remains unresolved, you may reply to the existing complaint email and request further review.
Nothing in this Policy prevents you from approaching an appropriate consumer authority, consumer commission, or other competent body available under applicable law.
8. Privacy and Complaint Records
We will use complaint information to investigate and respond to your concern, maintain relevant records, prevent misuse, and meet applicable legal obligations.
Complaint information will be handled in accordance with our Privacy Policy and applicable law.
9. Unreasonable or Abusive Complaints
We may take reasonable steps to manage repeated, irrelevant, fraudulent, or abusive communications. However, this does not remove any consumer’s lawful right to raise a genuine complaint or seek a remedy under applicable law.
10. Changes to This Policy
We may update this Policy to reflect changes in our business, complaint-handling procedures, or applicable legal requirements.
The updated version will be published on this page.
11. Contact
Website: https://dizistore.in
Grievance Email: support@dizistore.in
DiziStore – Your Digital Destination for Smart Solutions.